SCM Staff Conflict Management Skills for SCM Business and Operations Managers (In Person Face to Face) NewSpecial
Conflict occurs in every organisation, yet only few managers know how to manage it effectively. Without the confidence to address issues with team members informally and at an early stage, conflicts are often avoided and left to fester and grow. This practical and experiential course will give delegates a deeper understanding of the underlying causes of conflict and shift their negative perceptions of conflict. The course will raise delegates’ self-awareness and teach key conflict resolution strategies to collaboratively resolve workplace conflict.
Content
- Personal perceptions of conflict and how these inform our ability to manage organisational conflict.
- To gain a basic understanding of the psychology of conflict, including selective perceptions and self-fulfilling prophecies.
- To raise awareness of delegates’ own conflict management styles by using the Thomas-Kilman Conflict Mode Instrument.
- To practice key communication skills that help to de-escalate strong emotions.
- PIN model: Helping managers to identify underlying issues that result in conflict.
- Non-violent communication: A communication process for conflict conversations.
- Conflict conversations: Consensio’s 3-step process to prepare, introduce and structure a conflict conversation, including collaborative problem-solving
Please Note: It is important that when you book on this course, on your booking confirmation page, click on Add to Calendar to start the process to import the course appointment into your calendar.
- School of Clinical Medicine Business and Operations Managers and/or Unit Managers
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Tue 21 May 09:30 - 17:00 | 09:30 - 17:00 | Clinical School, Seminar Room 10 | map | |
- To understand the basic psychology of conflict and the difference between constructive and destructive conflict.
- To understand the benefits of nipping conflict in the bud and how to recognise the warning signs of conflict.
- To practice, through real life case studies, how to effectively and collaboratively resolve workplace conflict.
- To develop self-awareness, strategies and confidence to informally resolve workplace conflict.
Presentations, demonstrations
- One full day session
- Once at the Clinical School
Booking / availability