CI at Cambridge - How to Design Services That Work Special
Thu 27 Jun 2024
Description
Understand what makes a good service for your users and identify key problems in your own service in this short workshop that covers an in-depth view of the 15 principles of good service design, and gives you hands on experience of applying them.
Target audience
- Colleagues across the Collegiate University with an interest in process improvement.
- Further details regarding eligibility criteria are available
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainers | |
|---|---|---|---|---|---|
| 1 | Thu 27 Jun 14:00 - 16:00 | 14:00 - 16:00 | Student Services Centre, A330 Counselling Service | map | Linda Spinks, Rebecca Shipley, Michelle Fordham, Z.L. Rhiando |
Format
This session will be held in person and there will be practical activities for attendees to take part in.
Related courses
- CI at Cambridge - How to Design Services That Work
- Lean Practitioner Course (LCS 1b)
- 8 Wastes
- Process Mapping and Analysis
- SIPOC training
- Six Thinking Hats
- Understanding and Measuring Benefits in Lean Management
- Understanding the Root Cause - "5 Why's" meets "6 Honest Men"
- What is Lean?
- Analysing Business Processes: Where Do I Start?
- Drop In Sessions - Simplifying our Processes
- Effective use of workspace - using the 5S tool to help
- Facilitation and Coaching Skills for Continuous Improvement
- Introduction to Lean in HE: Making Improvements in the Workplace (Virtual)
- Nurturing a Lean Habit
- Introduction to Lean in HE: Making Improvements in the Workplace
Theme
Continuous Improvement
Booking / availability