Cambridge University Libraries Staff Learning and Development August 2018 - July 2019
(Mon 6 Aug 2018 - Tue 30 Jul 2019)
[ Back to start of the programme ]
November 2018
Thu 29 |
Cambridge University Libraries Staff : Internal and External Customers : Service Excellence am
Finished
An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers. |
Cambridge University Libraries Staff : Internal and External Customers : Service Excellence pm
Finished
An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers. |
December 2018
Mon 3 |
This course is designed to help give you confidence when managing people through difficult situations, to hone your skills further and highlight any areas that may require further development. Outline: Difficult? - Understanding difficulty - What can cause difficult behaviour/performance issues? - Developing empathy/Stepping back - Personality Style: Difficult or just Different? - Difficult situations: examples Feedback - Purpose and Pitfalls - The four feedback factors - Giving feedback effectively Behaviour/Performance Management - Managing difficult behaviours: Foundations - The One-to-One: The CHANGE model - Approaches to difficult people and situations - Handling defensiveness - Know when to involve HR Action Planning. |
Wed 5 |
Policy Development at Cambridge University Libraries: the inaugural Digital Preservation Policy
Finished
Cambridge University Libraries has a new Digital Preservation Policy that has been developed over the past two years as part of the Polonsky-funded Digital Preservation at Oxford and Cambridge (DPOC) project. Come along to hear how this policy has been developed, what the policy covers, and what this means for you and your work. |
Thu 6 |
Policy Development at Cambridge University Libraries: the inaugural Digital Preservation Policy
Finished
Cambridge University Libraries has a new Digital Preservation Policy that has been developed over the past two years as part of the Polonsky-funded Digital Preservation at Oxford and Cambridge (DPOC) project. Come along to hear how this policy has been developed, what the policy covers, and what this means for you and your work. |
Sat 8 |
This workshop designed to help new staff learn more about the Cambridge University Library |
This workshop designed to help new staff learn more about the Cambridge University Library |
January 2019
Mon 14 |
All Staff Briefing
Finished
Dr Jessica Gardner, University Librarian and Director of Library Services, would like to invite all University Library staff, College Librarians, non-affiliated Librarians and Departmental Librarians to join one of two all staff briefings in January 2019. Details of the agenda will be advised closer to the dates. |
Tue 15 |
Web Archiving : An Introduction
Finished
An introduction to the UK Web archive – its purposes and what it collects. An initial training session for those who might be interested in contributing. Attending the training session will not commit you to contributing, but rather indicate to us who would like to be involved in further discussions. |
Wed 16 |
Whilst the importance of coaching is widely recognised it is important to maintain the organisations mentoring capability. Be this formal mentoring where the mentor has been assigned or using mentoring skill in a more day to day conversational way having people who are skilled at providing guidance and developing people can have a marked effect on organisational performance . The workshop is suitable for anybody with either a formal or informal role as a mentor and also for line managers wishing to develop this skill. The workshop can be a way of developing a mentoring culture across the organisation or for specific departments or service areas. |
All Staff Briefing
Finished
Dr Jessica Gardner, University Librarian and Director of Library Services, would like to invite all University Library staff, College Librarians, non-affiliated Librarians and Departmental Librarians to join one of two all staff briefings in January 2019. Details of the agenda will be advised closer to the dates. |
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Thu 17 |
Recommended for those responsible for the recruitment and selection of staff, who are interested in developing further skills in this area. This course prepares you to effectively carry out the recruitment and selection process taking you through the stages of producing a person specification, short listing effectively against selection criteria, designing questions, structuring and conducting interviews, and making the final decision. University policies and procedures will also be covered. |
Sat 19 |
A series of workshops for Reader Services staff and relief staff to discuss the proposed changes to the way Reader Services operates. These are intended to align with The new Library Strategy |
Wed 23 |
A series of workshops for Reader Services staff and relief staff to discuss the proposed changes to the way Reader Services operates. These are intended to align with The new Library Strategy |
Thu 24 |
Recommended for those responsible for the recruitment and selection of staff, who are interested in developing further skills in this area. This course prepares you to effectively carry out the recruitment and selection process taking you through the stages of producing a person specification, short listing effectively against selection criteria, designing questions, structuring and conducting interviews, and making the final decision. University policies and procedures will also be covered. |
A series of workshops for Reader Services staff and relief staff to discuss the proposed changes to the way Reader Services operates. These are intended to align with The new Library Strategy |
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Fri 25 |
A series of workshops for Reader Services staff and relief staff to discuss the proposed changes to the way Reader Services operates. These are intended to align with The new Library Strategy |
February 2019
Tue 12 |
Managers Briefings: Return to Work Discussions This session is designed give managers a brief overview of how to effectively conduct a Return to Work (RTW) discussion following the HR for Managers workshop. The session will cover the newly introduced RTW discussion template, and will also allow an opportunity for questions. |
Managers Briefings: Return to Work Discussions This session is designed give managers a brief overview of how to effectively conduct a Return to Work (RTW) discussion following the HR for Managers workshop. The session will cover the newly introduced RTW discussion template, and will also allow an opportunity for questions. |
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Thu 14 |
A general Health and Safety and Security briefing for staff who work in the main Cambridge University Library Building and the affiliated Faculty Libraries. |
Cambridge University Libraries Staff : Induction Workshop (cancelled as not enough new starters)
CANCELLED
This is an interactive workshop, designed to help new staff learn more about the Cambridge University Library and meet some of the key people who work in it. |
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Fri 15 |
Managers Briefings: Return to Work Discussions This session is designed give managers a brief overview of how to effectively conduct a Return to Work (RTW) discussion following the HR for Managers workshop. The session will cover the newly introduced RTW discussion template, and will also allow an opportunity for questions. |
Mon 18 |
Managers Briefings: Return to Work Discussions This session is designed give managers a brief overview of how to effectively conduct a Return to Work (RTW) discussion following the HR for Managers workshop. The session will cover the newly introduced RTW discussion template, and will also allow an opportunity for questions. |
Tue 19 |
Managers Briefings: Return to Work Discussions This session is designed give managers a brief overview of how to effectively conduct a Return to Work (RTW) discussion following the HR for Managers workshop. The session will cover the newly introduced RTW discussion template, and will also allow an opportunity for questions. |
Outline Programme 13.30 Refreshments 14.00 Getting started 14.15 Brief introduction – Marjolein Allen 14.25 Why the change?/ Linking to roadmap/ CUL strategy – Rose Giles 14.35 Hopes & concerns – pairs exercise Also - What is working well? / needs to change? 15.00 Excellent Reader Service – Pairs/groups exercise 15.30 Refreshments 15.50 Feedback – excellent reader service 16.00 Making it happen? What do we need to start, stop & continue doing? 17.00 Way forward/close 17.15 Finish The programme is designed to be flexible and to respond to emerging issues. |